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Knowledge Core

Internal brain for decisions and docs

Capture institutional knowledge, fuel RAG agents, and deliver confident answers without letting AI run wild.

Book Discovery Call
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Who this is for

  • Teams that need a single source of institutional knowledge without letting AI hallucinate.
  • Leadership who want answers to be auditable, traceable, and routed through humans.
  • Small teams needing guided automation that surfaces accurate knowledge in chats and tools.

What you get

  • Structured knowledge bases that power confident answers in Slack, Teams, and your CRM.
  • Guardrails that flag uncertain answers, log sources, and request human confirmation.
  • Health checks that track outdated content, broken automation paths, and compliance risks.

How it works

Step 1

Capture the truth

Interview stakeholders and surface workflows, policies, and FAQs via document scraping.

Step 2

Build the graph

Link to trusted sources, define approvals, and lock in who can publish what.

Step 3

Connect with humans

Expose knowledge to agents or dashboards while humans control the publish step.

Step 4

Monitor drift

Watch for outdated content, gather feedback, and refresh the base with tiny sprints.

Examples

Example scenario: Sales reps rely on product knowledge guides.

  • Situation: Multiple versions cause mixed messaging to prospects.

  • Automation: Knowledge Core serves vetted answers inside the CRM with approval prompts on updates.

  • Guardrails: Human review before new highlights go live and audit trails for every edit.

  • Outcome: Reps share consistent guidance that leadership can trust.

Example scenario: Support needs policy clarity for sensitive cases.

  • Situation: Legal, support, and ops all cite different documents.

  • Automation: Agent surfaces context with linked policies but pauses on conflicting advice.

  • Guardrails: Escalation path to a human expert before final response.

  • Outcome: Support teams resolve cases confidently while compliance stays in charge.

FAQ

How do you prevent hallucinations?
Answers are sourced from trusted materials, and uncertain outputs trigger human review before release.
Can we limit which teams see which knowledge?
Yes; we apply scoped access based on roles and responsibilities.
How often should we refresh content?
We aim for quarterly reviews plus triggered updates when policies change.
Is the knowledge base searchable outside of Slack?
Absolutely; we expose it to any platform with secure connectors.

Next step

Next step

Secure your knowledge core

We will scope the storage, guardrails, and monitoring that keep your answers confident.

Book the Knowledge Core call

30-minute discovery to map the knowledge map.